An Apple Experience
Greetings,
I’ve heard so much about the iPods since a few years
back until recently I decided to get my own iPod Shuffle. Considering
my budget and practicality, I intended to buy the 1G model.
However, upon arrival at
AppleCentre at Gurney Plaza on
Monday (17 April 2006) afternoon, the two shopkeepers kept on promoting
the ‘better’ iPod Nano 1G model even though I’ve repeatedly insisted I
wanted the shuffle model. After several attempts of failed pursuasion,
they reluctantly tell me the shuffle 1G model is out of stock.
I paid some money for a deposit and a female shopkeeper promised me my shuffle will be arriving within this week.
Today
(19 April 2006) evening 5.59pm, however, much to my dismay, a rude
shopkeeper called up and told me my model will not be arriving for a
long long time to come. When I asked how long would that ‘long long’
period be, she just said it’s uncertain in a matter-of-fact way. I
reminded her of her collegue’s promise and asked whether my requested
model can be shipped from other branches or states as I need it badly.
I will be leaving this month.
While Apple products promise a good sense of security and warmth,
I don’t think I found any of them during my encounter with your staffs
this week.
I demand an explaination for my ‘long long to come’ iPod and if possible, sincerely hopes that
this issue can be settled within this week as promised.
Thank you for your cooperation.
Regards,
JYSim
—
Dear JY Sim,
am aware of your sales order on iPod shuffle 1G. I am sorry if our crew
sound rude to you. This is a very valuable feedback to us. We will
certainly improve on this point.
iPod shuffle 1G, we have tried getting the stock even before your
order. But there is just no stock available. Upon checking with various
sources for the pass 3 days, we are unable to get a firm status for
you. There is no stock and we are unable to get a unit for you. We are
unable to give you a date when we can deliver.
for your iPod shuffle 1G, I really cannot do anything but to advise you
to look for iPod shuffle 512MB or the cool iPod nano 1G. iPod nano 1G
is our current best seller, selling far more than the iPod shuffle 1G.
Should you still want to wait for the iPod shuffle 1G, please bear with
us until we get a status.
– Greetings, It is no body’s fault that things developed to such Regards, – Dear JY Sim,
situation. However, when everybody is selling the same good product,
good customer service will be the major point for remembrance.
Undeniably I’m fed up with the rude shopkeeper who called me up
yesterday, but what led us to be replying feedback e-mails to each
other today is the empty promise the shopkeeper made on Monday. From
your e-mail I comprehend that the 1G shuffle is unavailable for a
period of time, and since she don’t even know when the next shipment
will arrive, she should not assure (and re-assure) me I will get what I
wanted within this week. If she had forewarned me earlier I would think
twice before placing an order, and purchasing the much anticipated
shuffle would be a pleasure instead of a tormenting debate now.
I wish to see a solution offered and not more promotions or ‘bearing with us’ notices.
Thank you again.
JYSim
may take back your deposit if you wish and once I have any status of
the iPod shuffle 1G, I will personally give you a call. As of now, (I
have to repeat) no status of iPod shuffle 1G will come in in the near
future.
deposit in AppleCentre, Gurney. Please let me know if you want to do
that. Or, you can let us have your address, we will mail a cheque to
you. We will need your full name so that you can bank in into your bank
account.
Come to think of it - there are only 3 iPod models with 6 variations. How can they ran out of stock? It’s not like booking a plane ticket or ordering Chocolate Torte. Even if they ran out of stock, how long would a shipment from US be? Certainly not ‘long long’ as mentioned. Personally I’m fed up because:
1. the shopkeeper and CEO repeatedly pursuaded me to buy thr Nano model even though I’ve insisted clearly what I wanted.
2. Bad customer service, shopkeeper and CEO alike.
3. Blunt respond to a very-fed-up customer’s request and complaints.
4. No problem solving skills displayed among shopkeeper and CEO alike, again.
April 20th, 2006 at 5:20 am
Disclaimer: I ain’t leaving anywhere, that’s a hoax to heat things up and make my complaint (feedback) more urgent.
April 20th, 2006 at 7:32 am
ok…this give u a lesson to be more cafreful when dealing or buying things next time…n its kinda ridiculous 4 a big company such as Apple dat said “running out of stock” n do ntg abt dat situation…
April 20th, 2006 at 4:52 pm
well..anyway Apple is still the most popular computer company in the world..for their iMAC, iBOOK, n iPOD as well..haha..
y shuffle? its nt a good mp3 player..if u wan a cheaper one u might as well get sony or samsung mp3 player..any of them hv more features than ipod shuffle..